Friday, 6 September 2013

Discretion in all things

My comment at the end of Food for thought sparked (inevitably) further speculation as to who and what? As it's not happening it's irrelevant but by strange coincidence a similar situation where discretion again won the day occurred this week.

A visit – not by me – to one of the current hot spots of the eating world of North Norfolk had not come up to expectations and there was a flurry of understandable curiousity to know more.  As I have remarked before, in the food game you are at the mercy of your last customer. When – as many local places do – venues enjoy favourable reviews in the national press, there are plenty out there who it seems are very happy to indulge in a feeding frenzy on any failing, perceived or genuine.

When you look back at how both choice and standards have improved here over the last 10 years, we really have little to complain about. Yes there is the odd one who gets carried away and gets greedy or takes their eye off what they are about, but these are very few and far between, and in all cases this can easily be picked up, not through review sites, but by just looking.  If local customers have abandoned ship maybe it's time to look around – but don't give up on anywhere simply because you've had a less than perfect experience.

Coming back to where we started, the justifiably disappointed customer commendably stuck to his guns and declined to identify the venue.  They in their turn were I am sure aware of what had gone on and unless I'm much mistaken will be focussing anew on what they're about.

On a personal note, I made a purchase at a local market earlier this year which back at home I realised was past the date indicated on it. Needless to say it was delicious and I decided there was no call to make any fuss about this.  Some weeks later at another venue I made another purchase from, I thought, the same supplier and at that point mentioned what had happened. They were suitably aghast - and so was I when I later realised I was talking to the wrong person.

No comments:

Post a Comment